Privacy Policy

Who We Are

Kookaburra Roof Restorations is responsible for the personal information described on this page. If you have any questions about your details or want them removed, contact us:

• Email: [email address to come]
• Phone: 04XX XXX XXX
• Address: available on request

What We Collect

We only collect what we need to answer your enquiry and do the work.

• When you fill in a form on this site: your name, phone number, email address, and whatever you tell us about the job.
• When you call us: your phone number and the time of the call. Our phone system records this automatically, including for calls we miss, so we can ring you back.
• When you message us through the chat box: your name, contact details, and the messages you send.
• If you become a customer: the address of the job, what work was carried out, and payment records.

Why We Hold It

We use your details to respond to your enquiry, arrange and carry out the work, keep a record of jobs we have done, and deal with any follow-up or warranty questions afterwards. We handle your information in line with the Australian Privacy Principles in the Privacy Act 1988.

How Long We Keep It

Enquiry and customer records are kept for three years from our last contact with you, then deleted. Records we are legally required to hold for longer, such as invoices and tax records, are kept for the period the law requires.

Who Else Handles Your Details

We use a small number of suppliers to run this website, our phone and messaging system, and our customer records. Some of them store information on servers outside Australia. They act only on our instructions and cannot use your details for their own purposes. We do not sell or share your details with anyone for their own marketing. If you would like to know who these suppliers are, email us and we will tell you.

Cookies And This Website

This site does not run advertising or tracking cookies. The chat box and the embedded Google map may set cookies needed for those features to work. You can block or delete cookies in your browser settings, though the chat box may stop working if you do.

Your Rights

You can ask us to:

• Give you a copy of the information we hold about you.
• Correct anything that is wrong.
• Delete your details, where we are not required to keep them.
• Stop using your details, or object to how we are using them.

Email us and we will deal with it within 30 days. There is no charge.

Complaints

If you are unhappy with how we have handled your information, please tell us first and we will try to put it right. You can also complain to the Office of the Australian Information Commissioner at oaic.gov.au.

Last updated: 1 November 2026